1-800-065-643

Returns

We believe in great customer service – even when you don’t like something and want to return it. Our return policy is fast and easy but there are still some ground rules to follow.

Return Submission Form

Options with (*) are required.

Please mention products you would like to return

Please mention products you want in exchange

Return Instructions

Our general rules for returns are:

  • 30 day limit from invoice date for all merchandise round the year barring Christmas
  • 45 day limit from invoice date for all merchandise during Christmas
  • Merchandise to be returned should be unused and undamaged.
  • All returns to be sent via Australia Post
  • Fees are refundable barring the shipping fees.

Return procedure:

  • You will receive a Return Label Via email from us which you need to print and paste onto the box.
  • Retain the tracking number and use it for every correspondence with us.
  • It takes a maximum of two weeks for refunds to reach the customer.
  • Returns which are incomplete and have items missing may be subject to additional charges.
  • We are not responsible for lost, damages or missing packages.
  • Packages that do not meet these criteria may be returned and can also be subject to 50% restocking fee minus shipping charges.
  • All items do not fall under the return policy so please make a note of this before you buy, return or exchange anything.

For all product replacements we offer one month warranty which is over and above the product warranty offered by the manufacturer. Please go through the terms and conditions as well as the complete return policy.

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