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FAQ

General Questions | Order Status Questions | Shipping and Delivery Questions

Returns

Parts

Payment Information

Paypal

Technology

About

Returns

How long does it take for me to get a refund?
Once the product has been received at our warehouse please allow 4-5 business days before the refund is issued.

I printed out my label and misplaced it. How can I retrieve it again?
You may simply open the email we have sent you previously. On the e mail you will see a link that you can click on and a return label will open. Simply print it and you are good to go.

I want to return my purchase! What do I do?
Wrong size, part or fitment problems are not an issue. Please return the new (unused product to Motorcycle House within 60 days from the day you Received the order. Shipping cost would not be refunded, any kind of brokerage fees, taxes or international shipping fees are nonrefundable. If the product or a part has been worn or the part has been installed on the bike the return would not be possible. The return must include all the tags and/or packaging and be shipped back to us in a box. You may receive the customer support to deal with any issues regarding warranty claims or product defects.

I would like to return a gift that was sent to me. How do I do that?
If the gift card did not work for you. You may contact us via Chat or Call us at 888-208-1949 in order to get help. Our staff would require a few quick questions to access the account that your gift card was purchased on. You must be able to provide our staff the last name and the first name of the actual purchaser of the gift card. We would also need email address of the purchaser. All refunds would be made to the actual purchaser and the refunds would be made back in the same way the way payments were made. For example, if a customer used master card to make a payment the refund would be made on the same card.

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
You will get motorcyclehouse.com.au store credit if you return the orders made using gift cards.

 

Parts

Are there MotorcycleHouse.com.au gift certificates and/or gift cards?

Yes

Do you do back orders?
Most of the times we do not do back orders however a few exceptions exist.

Do you have a catalog?
No, at the moment our catalogue is online-only, making it faster to update new products and offers sales.

Do you offer Live Chat support?
Yes we do, please click here

How can I write a review on a product?
It is very simple, please go to the product you want to write the review for. Enter your name, e mail address and review title. Next Rate the review. You can choose to give a product between 1-5 starts. I being the lowest score and 5 stand for the best. Next you can enter detailed product review in in the box. There is no limit to the length of the review. Once you are done writing the review please click the "submit" button. Most reviews are automatically uploaded within hours however. If the review has offensive language or try’s to spam our system by submitting reviews irrelevant to the product with intention to direct the user to another website or product that has no relevance with the product, such reviews will not be published.

How do I unsubscribe from any of your mailing lists?
Please log into your account, on the top right you will see a drop down with an option saying mailing lists. Please click onto it and unsubscribe yourself. You can also click "Unsubscribe" at the bottom of each email you receive.

How do I use my Gift Certificate/Coupon Code/Store Credit Code?
Once you put a product in shopping card you will see a box under the product price on the first checkout page. Please put the code for Coupon, Store credit or Gift Card in there. Please click on the button saying: Click Here to Relocate Totals

I tried to check out and the item in my shopping cart disappeared, what happened?
We apologize for such inconvenient in advance. However, if this happens it means that another customer has purchased the product and we only had a quantity of 1 in stock. Please note that adding the product to the card does not guarantee that you have purchased the product.

Is the item I want going to go on sale soon?
The best way to find the sales and coupons is to subscribe to our e mail list or like us on Facebook.

My email address has changed. How do I update this information to my current account?
Please log into your account. From top right drop down menu choose: Change Personal Information and change your Personal Details.

The item I want is out of stock. What do I do now?
Very simple, please click onto the icon in front of the back-orders, a small window will pop up and please enter your email in there. Once we get the product in stock we will email you to the provided e mail address.

Do you accept orders through VOIP?
Unfortunately, we can not accept orders from VOIP.

 

Payment Information

Do you accept international credit cards?
At this time we can accept credit card as long as they have a Visa, MasterCard, American Express, or Discover logo on them. The card may be from another country. However, we can only ship to Australia if you purchase on motorcyclehouse.com.au

Do you allow Cashier's Checks or Money Orders?
No

Do you charge sales tax on any item?
Only where applicable.

Is it safe to use my credit card on your site?
At motorcyclehouse.com.au we understand the safety and protection of our customers very well and we use several measures to protect your information. If fact, we have a whole department that is dedicated towards monitoring the security of your transaction with us.

Is it safe to use my debit card online?
Yes

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal

What can cause my order to be delayed?
If the billing information does not match the one bank has for your credit card or the shipping address cannot be tracked, it may cause a delay. However, our staff will contact you within hours to correct any mistakes.

What is MotorcycleHouse.com.au Store Credit
Store credit at Motorcycle House means that you have a certain amount that your can use only at motorcyclehouse.com.au

How can I obtain the balance of my store credit?
Store credit can be checked by logging in to the account. From the top right drop down menu click on to the "Check Gift" card balance. Enter your code to check balance.

How do I use store credit?
Once you put a product in shopping card you will see a box under the product price on the first checkout page. Please put the code for "Coupon, Store credit or Gift Card" in there. Please click on the button saying: "Click Here to Relocate Totals"

I lost my store credit code, how do I get it?
You may access your old email which contains the store credit. If you cannot locate the email you may chat with our rep or call us.

What is store credit and how do I get it?
Once the item is returned you have the option to store credit instead of a refund. Store credit can also be given to our loyal customers at random.

How do I use a Paypal payment option?
Once you are on the checkout page you will be asked to pay either via credit card/ debit card or PayPal. This action will redirect you to the PayPal website to sign in and approve the payment. You will then be redirected back to our website to complete the order.

What do I do if I have questions about my PayPal account?
You should contact PayPal customer service.

 

Technology

What are cookies? Do I need to enable cookies on my browser?
Cookies contain small amount of data that is used to track a customers habits. Most browsers allow cookies. The cookie do not store personal information like credit card information etc.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please call us or chat with us in order to solve any such problem.

 

About

Are there any benefits to having an account with you?
If you have an account with us you can access the following things:

  1. View account summary
  2. View account activity
  3. Change login information
  4. Change personal Information
  5. Change mailing address
  6. Change company information
  7. Change email subscription
  8. Close this account

 

In addition, you can also enjoy:

  • View public Wish List
  • View Rewards Details
  • Check Order Status
  • Check Gift Card Balance

 

How can I get assistance if I need it?

contact us.

 

What is your shipping and return policies?
Shipping and related issues - Shipping - Returns - Refunds - Exchanges

 

Fast Shipping

Many motorcycle websites have complicated rules and policies regarding the shipping. Motorcycle House offers fast shipping. Our policy is simple and you don’t have to worry about fine print. Motorcycle House understands that shipping your part is extremely important to you, that is the reason we pay so much attention and effort towards getting your part out from the nearest warehouse to you within 48 hours. Most customers get their part within 3-4 days.

 

Refunds 

Once the product has been received at our warehouse please allow 4-5 business days before the refund is issued.

 

Exchange 

Please email us with the product number and your order number. Also, provide us the product you would like to exchange for. If you have any other question that you did not get an answer to please feel free to contact us.
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